New Patients
Your first visit, made simple
Here's everything you need to know to get started — and how to reach us if you have a question first.
What to bring
Your insurance card
We're a provider for all major insurance companies and verify your benefits before you start.
Your physician's referral / prescription
A referral from your primary or specialty physician is required for in-person physical therapy.
A photo ID
A driver's license or other ID for our records.
Comfortable clothing
Shorts, a t-shirt, or loose-fitting clothes so we can access and move the area we're treating.
What to expect at your evaluation
Your therapist listens to your story, evaluates your movement, and explains what's going on in plain language. Together you'll set goals and build a plan — then start treatment the same day.
Good to know
Frequently asked questions
Do I need a referral to be seen?
Yes — a referral from your primary care or specialty physician is required for in-person physical therapy. Not sure where to start? Our free injury screening is a no-referral way to get professional guidance on your next step.
What insurance do you accept?
Norfolk Physical Therapy is a provider for all major insurance companies. We verify your benefits before your first appointment so there are no surprises.
How long is the first visit?
Your initial evaluation takes about 45 minutes to an hour. Follow-up visits typically run 30 to 60 minutes depending on your diagnosis and plan of care.
Will you communicate with my doctor?
Absolutely. We fax an initial evaluation and a discharge summary to your physician, along with progress notes throughout your care.
Will I get exercises to do at home?
Yes. We prescribe customized home exercises to address muscle balance, stabilization, and posture so your progress continues between visits.
Who can benefit from physical therapy?
Anyone whose pain or injury is getting in the way of daily life — not just athletes or post-surgical patients. If it hurts to move, we can likely help.
Ready to feel better?
Request an appointment today, or call and talk with our team about what's going on.